• Judicial and administrative litigation;
  • Preventive and conciliatory philosophy = litigation reduction.
  • Use of in-house software to negotiate agreements;
  • Specialist Consultant: Former Director of Procon/SP. Institutional and government relations.
  • Special treatment of “Strategic Cases”: Cell of Special Cases.
  • Advice on advertising campaigns, marketing strategies and advertising material.
  • Elaboration of Customer Service Policies for Social Media.
  • Drafting of regulations for contests and promotions.
  • Study and definition of “Contingency Criteria” and “Agreement’s Policy”.
  • Review of Terms of Use, Privacy Policy and digital business protection.
  • Review of loyalty programs.
  • In-house training with different areas of the company.